ServiceNow Expert Hub: Why collaborating with a partner is a game-changer

By Jessie Morkel February 26, 2024

As one of the leading Elite ServiceNow partners specialising in Customer Workflow, Konversational are dedicated to bring you the best advice from our talented team of Architects and Consultants when it comes to your ServiceNow projects.

This month, we’re bringing you the latest insights from Junior Technical Consultant, Sarthak Chauhan. Discover the pros of using a ServiceNow partner, key characteristics to look out for and why choosing a partner to implement and support your ServiceNow project is the key ingredient for success!

If you’re new here, welcome to the world of ServiceNow. The platform provides a comprehensive suite of cloud-based tools designed to streamline operations, enhance productivity, and foster a culture of continuous improvement. Organisations across various industries leverage ServiceNow to manage IT processes, deliver seamless employee experiences, and enhance customer service.

While the platform is a game-changer, unlocking its full potential can be a nuanced journey. That’s where ServiceNow partners like Konversational step in as valuable allies. These partners bring expertise and experience, ensuring a smooth integration process, effective asset management, and reliable support. In this article, we’ll delve into the benefits of having a ServiceNow partner by your side, exploring how their assistance can maximise the impact of this powerful platform for your business.

What defines a ServiceNow Elite Partner?

ServiceNow categorises its partners into five distinct tiers based on certifications, experience, skills, and the geographical areas they operate in. These tiers within the ServiceNow partner program include:

What Value can you derive by collaborating with a ServiceNow Elite Partner and what traps could you avoid?

1. Comprehensive Expertise and Global Reach:

ServiceNow Elite Partners possess extensive knowledge across ServiceNow products   globally, tailoring solutions to specific business needs. Their global reach ensures adaptability to diverse environments. Without their guidance, organisations may struggle to optimise ServiceNow for regional nuances, potentially leading to suboptimal performance and user experiences.

2. Efficient Implementation and Integration:

Elite Partners streamline the implementation process, saving time and resources. Their expertise ensures a smooth integration, preventing disruptions. Without their guidance, organisations may face prolonged implementation, leading to data inconsistencies, workflow disruptions, and user resistance. Discover how Konversational integrated ServiceNow’s TPSM seamlessly for Irish Managed Service Provider Ergo.

3. Tailored Solutions for Unique Business Needs:

Elite Partners excel at crafting tailored solutions based on in-depth assessments. Without this, organisations may adopt generic implementations, risking misalignment with business goals. This lack of customisation can limit the platform’s ability to address unique challenges and seize growth opportunities.

4. Continuous Support and Future-Proofing:

Elite Partners provide ongoing support, ensuring the ServiceNow instance remains current and efficient. Without this, organisations may struggle with outdated configurations, hindering the adoption of new features and security updates. Konversational offers a Managed Service, providing an additional layer of continued support that can be tailored to suit any requirements and ensures continuous personalised guidance. 

5. Versatile Solutions for Diverse Challenges:

Elite Partners, with a global perspective, offer versatile solutions for diverse challenges. Without their insights, businesses may adopt a one-size-fits-all approach, overlooking specific industry trends or regional variations.

As an Elite ServiceNow partner, Konversational specialises in Customer Worklfow. With our unique domain expertise and platform specialisms, we are a leading CWF partner and deliver transformative CX solutions to the world’s leading organisations. Whether you’re a current ServiceNow customer looking for a new partner, or are new to the ecosystem and would like to find out more about Konversational’s services, get in touch at and our team will be on hand to talk through any queries you may have. 

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