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An Overview of ServiceNow’s World Forum in London 2023

By Jessie Morkel November 8, 2023

It’s been a week since ServiceNow’s World Forum in London, and we are still buzzing with excitement from the day. The event took place at the Intercontinental Hotel O2 London and featured an impressive lineup of keynote speakers, breakout sessions, a partner expo, and fantastic networking opportunities. This year, Konversational had the privilege of being a premier sponsor, allowing them to connect with current and potential customers, create new connections, and reunite with old friends. 

If you couldn’t make it to the conference this year, don’t worry; we’ve got you covered. Here’s our recap of the World Forum in London: 

The event kicked off with a keynote from Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, who introduced the central theme of the day: #PutAItoWork. 

ServiceNow continues to explore Generative AI and is at the forefront of the AI landscape. Many discussions revolved around the transformation of Traditional AI into Gen AI, making this technology more accessible to customers. Gen AI is optimising organisations, addressing business challenges, and fostering talent development in various areas. 

The burning question on the minds of most businesses is, “How can I leverage AI to benefit my company?” With a seemingly endless array of possibilities, ServiceNow offers a rapid, structured approach to achieving this on their “single platform to run your entire organisation.” 

During the event, we had the privilege of having one of our customers, Ergo, take the stage at the Expo theatre. As a leading Managed Service Provider and the first MSP to deploy TPSM outside of the US, they shared their digital transformation journey with the audience. John Clancy, Managing Director, Ergo, and William Cramer, Senior Product Delivery Manager, Ergo, presented their experiences and insights into how AI and Automation are poised to deliver impressive results for businesses. To read their full story, download the case study here.

The day concluded with a networking session and locknote featuring none other than Sir Lenny Henry and Brian Cox. They shared their life experiences and their views on how AI is reshaping the world—an awe-inspiring finale to the event. 

The overarching message from ServiceNow is their commitment to aiding stakeholders in navigating technological change. They aim to provide answers on how to effectively harness AI’s potential, especially considering the surge of public interest and its experimental use in the workplace. 

As London bids adieu to the World Forum, we eagerly look forward to the next edition in Paris! Make sure to visit our booth in the expo hall and meet our talented French team, who will be ready to guide you through the ServiceNow platform, discuss your current roadmap, and offer insights on your transformation journey. Register for FREE here: https://www.servicenow.com/events/world-forum/paris23/home 

Whether you’re curious about how ServiceNow can benefit your business or if you’re already a ServiceNow customer seeking a partner to maximise your Now Platform usage, please don’t hesitate to get in touch with us. 

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