Ergo aligns operations teams to create an enhanced client experience

Teaming up with Konversational, Managed Service Provider (MSP) Ergo deployed ServiceNow’s TPSM technology to accelerate and enhance overall customer workflow solutions as part of their innovation strategy.

Ergo required a solution which would lead to greater efficiencies, reducing wait times, delivering faster resolution of client issues and minimal disruption to client services.

The Ergo project is award winning with the company being the first MSP in Ireland to adopt the TPSM technology.

Read and download the full case study here.