Konversational supporting Advanced to enhance customer service and innovation for customers

By Jessie Morkel June 16, 2023

Dublin, Ireland, June 16, 2023 Konversational is pleased to announce a new partnership with Advanced, which will further enhance the customer service offering of the software and services solutions company, who are one of the leading Technology Service Providers in the UK.

As part of the new deal, Konversational will implement ServiceNow Technology Provider Service Management (TPSM) across the Advanced network, as part of the organisation’s digital transformation and innovation strategy.

Konversational, as one of the largest and most experienced pureplay companies working with ServiceNow in Customer Workflow technology in the UKI market, is ideally placed as an implementation partner to deploy their rich industry knowledge and extensive technical expertise across every touchpoint of the project.

Advanced, with 14 offices globally, including their UK HQ in Birmingham, provides IT Services, Enterprise Resource Planning (ERP), People Management and vertical market software solutions to a global portfolio of customers.

Their suite of enterprise and market-focused solutions facilitate organisations in sectors such as healthcare, sport, education, law and charity to streamline and automate processes, deliver greater efficiencies and respond with agility and speed to their customers’ needs.

The deployment of ServiceNow, one of the most innovative and fastest growing software companies globally, combined with the technical expertise of Konversational, is regarded as mission critical to support the strategic ambitions of Advanced.

Already regarded as one of the leading technology service providers in the UK, Advanced has set their sights on attaining the designation as the number one UK head-quartered software and services business in the local market. The adoption of the new technology is seen as an important step by Advanced to future-proof their service offering and to achieve an extra edge in a hugely competitive global market. 

John Gilleran, Managing Director, Konversational said, 

“Our partnership with Advanced, represents another significant milestone for Konversational. It is a testament to the expertise, knowledge and technical know-how in devising and implementing next-generation technology solutions, which enable organisations like Advanced to achieve their strategic ambitions.

“Their decision to adopt ServiceNow TPSM will be transformative and will deliver unrivalled efficiencies across all business functions, removing old fragmented systems, information siloes and providing a seamless communication flow across all service functions, which will positively interact on client service delivery. It will play an integral role in supporting Advanced to future-proof their business offerings and facilitate greater agility across the organisation, including a quicker route to market for services and products.” 

Rob Davies, Managed Services Practice Director, Advanced said,

“The move to ServiceNow Technology Provider Software Management (TPSM) is fundamental for our organisation. This investment underlines our commitment to deliver a world-class IT experience to our customers and represents a step-change in how services will be consumed. Our priority is to increase the value customers gain from our partnership and with the addition of TPSM to our digital infrastructure, we are confident that we have an Enterprise platform that will provide an operational advantage in the marketplace. The move to ServiceNow TPSM with the support of Konversational is a critical part of our digital transformation and integral to our service objectives.”


Contact Information 

Jessie Morkel, Konversational


 T: Mobile (UK): +44 7 411237092

 For Media 

 Claire Egan, Káno Communications 


 T: 086 8653507

About Konversational

Konversational are the leading ServiceNow Customer Workflow partner in the UKI market, helping to make the world of work better for our clients. Founded in 2020 by two industry veterans Richard Guy and John Gilleran, it is headquartered in Dublin and with an office in London. It currently employs 40 people.

About Advanced 

Advanced provide mission-critical services and support that help businesses focus on their core activities while accelerating and transforming digitally. Through our range of services, including cloud, security, managed services, digital workplace and more, we strive to make a difference to millions of lives every day by making the complex simple, inspiring innovation and delivering exceptional customer service. We have been empowering many global brands for years, so you can lean on our unique expertise and vast experience to create a reliable roadmap, unlocking the capability and flexibility to take your business into a robust & digital future. 

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other 

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