What does the future of customer service look like now in the digital logistics industry?
In this 45 min webinar we will share the insights required to prepare your organisation for a new wave of automated digital customer service.
• Automation of standard customer requests – Where is my freight / I would like a quote etc etc
• Integration of customer service tools into back end industry systems like – TMS, Cargowise and newer platform players like – Freightos, Kontainers
• Measure the service maturity of your organisation’s Customer Service Model
• Learn how to differentiate your organisations service with digital customer service technology
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