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Utilities

Conversational Utilities companies maximise consumer retention and reduce the cost to serve

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Customer experience Customer experience Customer experience Customer experience Customer experience Customer experience
65%
of utilities customer conversations can be automated with AI driven chatbots

Reach peak productivity and customer satisfaction with Conversational AI and messaging

Become an intent driven business

The LivePerson “Conversational Cloud” is your AI-powered command centre for all customer conversations.

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Intent Manager transforms how you run your business. Find out what your customers really want.

Design and scale with AI-powered chatbots

Benchmark your conversations in realtime. Optimise your operations and gauge the impact of your Conversational Cloud investment

Enterprise-grade security underpins the LivePerson Conversational Cloud

LivePersons applications, infrastructure, and policies have been vetted by advanced security teams at their Fortune 500 customers for over 20+ years.

Don’t just take our word for it

61%
Of consumers have stopped doing ​business with a brand due to a poor customer service experience.​
32%
Of customers would stop doing ​ business with a brand they loved ​ after one bad experience.

“The era of ‘voice is king’ is over. Consumers dropped phone calls for messaging in their personal lives, so we’re doing the same in care.”

Become an Intent Driven Business with Konversational

Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business
Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business

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