/ About us
Your ServiceNow partner of choice
Konversational is a global team of ServiceNow elite experts with deep specialisation in AI. Our unique focus on Customer Workflows and industry-specific solutions sets us apart within the ServiceNow partner ecosystem. We partner with some of the world’s largest organisations to reimagine customer service, scale smarter, and deliver lasting change through intelligent workflows and ongoing support.
Commitment to Excellence
We’ve earned recognition as a ServiceNow Elite Partner by doing the hard work solving real problems for real organisations. Every badge, award, and specialisation reflects a partnership built on trust, deep industry expertise in Customer Workflows, and a relentless focus on creating long-term value through AI and intelligent workflows.
We are global
ServiceNow Experts
Offices around the world
Customer Satisfaction Score
Mainline ServiceNow Certifications
Leaders. Builders. Visionaries.
Konversational is led by the most experienced global leadership team in the ServiceNow ecosystem. Since 2009, our leaders have played a defining role in shaping the platform’s growth across the UKI, EMEA, and AMS. With a legacy built on deep domain expertise, industry insight, and global scale, they’ve helped transform how the world’s top organisations engage with ServiceNow. Together at Konversational, they form a leadership force unlike anything else in the ecosystem.
John leads our strategic vision and ensures operational excellence across all departments.
Richard oversees daily operations, driving efficiency and effectiveness in our service delivery.
Vincent champions our initiatives in Continental Europe, fostering strong client relationships.
Johann drives growth strategies across Europe, ensuring alignment with our global vision.
Konversational values
We keep it simple and make it better.
Every difficult challenge has a solution.
We are always ready to lend a helping hand.
We build trust in every relationship.
Everything you need to know
Konversational is a ServiceNow Elite Partner that helps organisations transform how they work through AI-powered workflows, Customer Workflow (CWF) expertise, and industry-specific solutions. We support clients from strategy through to implementation and managed services.
Our sharp focus on Customer Workflows, combined with deep industry specialisation across Technology, Service Providers, Financial Services, Public Sector, and beyond, sets us apart. We also lead with advanced AI innovation and are guided by the most experienced global leadership team in the ServiceNow ecosystem — bringing a level of insight and credibility that’s truly unique.
We partner with some of the world’s largest and most respected organisations — helping them scale smarter, serve better, and deliver lasting impact. Our customers span industries including technology, telecoms, financial services, healthcare, and the public sector.
Yes. We provide full lifecycle support — from strategic advisory and design to implementation, optimisation, and managed services — ensuring continuous value from your ServiceNow investment.
We’re a global company with teams across the UKI, EMEA, and the Americas — combining local knowledge with global reach to support enterprise transformation at scale.
Want to work with us?
At Konversational, you’ll join a global team driving real change with AI, innovation, and ambition. Your future starts here and it’s just the beginning.