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Roadmapping
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Our Roadmapping Service is a key part of your transformation journey connecting your current and future states through a structured, strategic plan. By aligning vision, priorities, and practical next steps across all critical areas, we give you the clarity and confidence to move forward with purpose.
Strategic Roadmaps
Our strategic roadmaps turn vision into execution by aligning your business initiatives, resources, and capabilities with long-term transformation goals. We translate strategy into clear, actionable steps enabling confident decision-making and helping you shape value propositions that reflect both your priorities and your organisation’s evolving maturity.
CRM Implementation Roadmap
While our strategic roadmaps define the long-term direction, our CRM implementation roadmaps provide a clear, actionable path for deploying key ServiceNow modules such as CSM, SOM, FSM, Service Bridge, and industry solutions like TSPM and TSOM. Focused on delivery, these roadmaps outline the tasks, timelines, and resources required to execute your transformation. They also incorporate change management and user adoption strategies to ensure a seamless rollout and sustained impact across your organisation.
Continuous Value Roadmaps
Our Continuous Value Roadmaps are designed to help you maximise ongoing value from your ServiceNow platform. Focused on continuous improvement and service evolution, they prioritise initiatives like licensing optimisation, governance enhancements, service setup, and platform upgrades. Guided by our Success Advisors, these roadmaps ensure you're continuously unlocking value, adapting to change, and driving progress toward your business objectives.
Why Partner with Konversational
automation within ServiceNow. At Konversational, we bring deep product line and industry expertise, a strategic approach, and a commitment to delivering real business outcomes.
Everything you need to know
A roadmap gives you a clear plan of action aligning strategy, resources, and timelines so you can move forward with confidence and avoid costly missteps.
roadmap?
Strategic roadmaps define your long-term vision and priorities, while implementation roadmaps focus on executing specific ServiceNow modules like CSM, SOM, FSM, and industry products such as TSPM, TSOM, and Service Bridge.
It ensures your CRM initiatives are aligned to your business goals, phased properly, and supported with the right resources, driving faster time to value and better adoption.
You’ll receive a structured, actionable plan tailored to your needs covering tasks, timelines, resourcing, and change management to support a smooth rollout.
Not at all. Our Continuous Value Roadmaps help you optimise your ServiceNow investment over time focusing on enhancements, upgrades, and long-term value realisation.
