/
Implementation
Implementation is a critical stage in any transformation journey and getting it wrong can lead to delays, technical debt, escalating costs, and future upgrade issues. At Konversational, we bring precision, pace, and proven expertise to every ServiceNow implementation. With a focus on Customer Workflows and industry alignment, we deliver scalable solutions that work from day one and keep working as you grow.
Backed by hundreds of successful implementations across global enterprises, our track record speaks for itself.
Enterprise Implementations
We specialise in delivering complex, enterprise-scale ServiceNow implementations with the experience, capacity, and discipline to get it right the first time. Focused on Customer Workflows and industry-specific outcomes, we combine OOTB best practices with tailored workflow design to meet your exact needs. Whether deploying across regions, business units, or functions, we ensure upgradeability, governance, and adoption are built into every stage so you can deploy with confidence and scale with clarity.
Replatforming
Replatforming is more than a migration it's a strategic rebuild of your ServiceNow instance using modern industry data models like TPSM and TSOM. We help organisations move away from heavily customised or outdated architectures and reimplement on scalable, upgradeable foundations that align to best practice. Our proven approach is fast, reliable, and focused on long-term value already trusted by some of the platform’s largest and most complex customers.
Why Partner with Konversational
Everything you need to know
Because we get it right the first time. Our experienced team delivers scalable, upgradeable implementations with a strong focus on Out-of-the-Box (OOTB) best practices helping you avoid technical debt and accelerate time to value.
We deliver both enterprise-scale implementations and replatforming projects. Whether building from the ground up or rebuilding legacy environments, we prioritise modern data models like TPSM and TSOM, with an OOTB-first mindset where it makes sense.
We specialise in Customer Workflows, bring deep industry expertise, and are led by the most experienced global leadership team in the ecosystem. Our practical, OOTB-led approach ensures maintainable solutions that are built for long-term success.
Yes. Our global delivery team manages multi-region and multi-phase rollouts with structured governance, consistent quality, and a focus on minimising disruption at scale.
Absolutely. We offer post-implementation support, optimisation, and managed services ensuring your platform continues to evolve and deliver value over time.
