/ Work
Konversational is a new breed of Elite ServiceNow partner with a specialist focus on Customer Workflow solutions. Our approach merges our unique domain knowledge with our global consultancy experience to create an agile provider focused on relationship and response time to deliver solutions.
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Financial Services
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ITOM
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Managed Services
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CSM
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Pro
From Fragmented Support to Seamless Service: Castlelake’s ServiceNow Journey
Castlelake, a global investment firm managing $20 billion in assets, sought to modernise its internal and customer-facing support services as part of a wider transformation. With IT, Finance, and HR spread across multiple outsourced providers, the firm faced inefficiencies, inconsistent experiences, and poor visibility.
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IT Services & IT Consulting
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Managed Services
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CSM
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Pro
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SPM
From Complexity to Clarity: How Virtus Data Centres Re-Platformed ServiceNow to Enable Expansion and Compliance
Virtus Data Centres, a leading European data centre provider, needed to re-platform its heavily customised and fragmented ServiceNow environment to improve scalability, performance, and compliance across multiple countries.
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Managed Service Provider
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TPSM
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CSM
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ITSM
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Pro
Reinventing IT Service Delivery: Ergo’s Transformation with ServiceNow TPSM
Ergo, Ireland’s largest privately-owned IT solutions provider, operates across 36 countries, serving industries like financial services, pharma, life sciences, and the public sector.
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Software and IT Services Provider
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TPSM
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Pro+
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CSM
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CRM
From Legacy to Leading Edge: How MSPs Can Use GenAI for Operational Excellence
OneAdvanced is a leading Software and IT Services Provider based in the United Kingdom, employing over 2,700 people and serving more than 17,000 customers across industries such as healthcare, finance, education, and professional services.
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Managed Service Provider
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TPSM
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SOM
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CSM
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FSM
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Pro
Scaling Without Limits: Wavenet’s End-to-End AI-Powered Transformation with ServiceNow
Wavenet, the UK’s most trusted managed service and security provider, empowers over 22,000 customers through its extensive portfolio in cybersecurity, connectivity, cloud, and communications, amplified by AI and automation.
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Managed Service Provider
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CSM
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ITSM
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ITOM
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Managed Services
Reinventing Service Delivery: Brightsolid’s Journey with ServiceNow
Brightsolid is a leading hybrid cloud service provider based in Scotland, delivering secure, hybrid cloud and IT solutions to public and private sector organisations. Known for its focus on simplicity, transparency, and people-led service, Brightsolid set out to modernise its support operations in a way that would elevate customer experience without adding unnecessary complexity.
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