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Designing the Future State

Guided by your key business objectives, our Transformation Consultants and Architects work with your teams to define a clear, future-state vision. In close collaboration with business and technology stakeholders, we identify the value levers that matter most shaping solutions that are aligned, achievable, and designed to deliver measurable impact.

Planning and Strategy Workshops

Our industry experts collaborate with you to define clear business objectives and craft a strategy that drives your organisation toward its most ambitious goals. The result is a practical, actionable roadmap outlining resourcing, investment requirements, and the next steps to ensure a smooth and successful execution.

Architecture and Design Workshops

​Our Certified Master Architects collaborate with you to define your requirements and develop a comprehensive architectural strategy. Upon completing the workshop, you'll receive an implementation design guide, an architecture blueprint, and an operations guide to effectively manage your platform.

Replatforming Workshops

Our Certified Master Architects lead Replatforming Workshops to transition your organisation from legacy ServiceNow implementations to the latest industry-standard data models. We assess your current configurations, define objectives, and develop a tailored migration strategy. The workshop delivers an implementation design guide, an architecture blueprint, and an operations manual, ensuring your platform operates efficiently post-migration. This process modernises your operations, reduces technical debt, and enhances overall performance.

Why Partner with Konversational

Choosing the right partner is key to unlocking the full potential of AI and
automation within ServiceNow. At Konversational, we bring deep product line and industry expertise, a strategic approach, and a commitment to delivering real business outcomes.
Elite ServiceNow Partner
Global Consultancy Experience
Customer Workflow Specialism
Certified AI-powered solutions
Tailored AI for your industry
Comprehensive Support Services
Certified Master Architects
Agile and Responsive Approach
Proven Digital Transformation
Authorized Training Partner
4.85
CSAT
(5.0)
8
Certified Architects – CTA / CMA
6
Number of countries we have presence in
/ faqs

Everything you
need to know

What’s the purpose of the Planning and Strategy Workshops?

These workshops help you define clear business objectives and shape a strategic approach to achieve them. You’ll walk away with an actionable roadmap covering resourcing, investment, and next steps.

What do I get from an Architecture and Design Workshop?

You receive a complete implementation design guide, architecture blueprint, and operations guide created by our Certified Master Architects to ensure your platform is scalable, efficient, and future-ready.

When should we consider a Replatforming Workshop?

If you're working on a legacy ServiceNow setup or struggling with technical debt, a Replatforming Workshop helps you modernise. We assess your current state, define goals, and develop a tailored migration strategy.

Who should attend these workshops?

Both business and IT stakeholders. Collaboration between teams ensures that the solutions we define are aligned with your goals and grounded in operational reality.

How do these workshops support long-term success?

They provide more than just plans they deliver practical, strategic foundations for transformation. With expert guidance and clear documentation, you’re set up to execute with confidence and realise measurable value.

Talk
to an
expert
Schedule a call with one of our consultants.
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