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Managed Services
At Konversational, Managed Services isn’t about maintenance it’s about acceleration. We help you turn your ServiceNow platform into a long-term growth engine by continuously evolving it to match your business. From strategic backlog management to platform optimisation and roadmap execution, we keep your organisation moving forward. With guided governance, outcome-driven delivery, and deep Customer Workflow expertise, we ensure you don’t just maintain value you multiply it.
What we do
We don’t just support your platform we power what’s next. At Konversational, Managed Services is a strategic engine that keeps your ServiceNow environment evolving, optimised, and aligned with the pace of your business. We embed ourselves in your organisation to accelerate outcomes, reduce technical debt, and unlock new value continuously.
From day-to-day platform administration and backlog delivery to roadmap execution, automation, and intelligent change enablement, we keep momentum high and results visible. Built-in governance ensures every decision aligns with best practices, platform guardrails, and your business priorities all with full transparency and control.
And when change impacts your teams, we support adoption through scalable OCM options from enablement and communications to tailored change plans. With deep Customer Workflow expertise, AI-enabled delivery, and alignment to modern data models like TPSM and TSOM, we make sure your platform doesn’t just run it leads.
How we do it
At Konversational, we don’t just keep your platform running we keep it performing. Our managed services model is agile, expert-led, and outcome-obsessed. We operate in structured sprints, align with your roadmap, and deliver against business priorities not just tickets.
Regular health checks, backlog grooming, and proactive incident reduction are just the start. We embed value into every sprint through expert consulting, AI-enabled automation, and built-in quality assurance.
Our architects and specialists bring real domain knowledge, not just technical muscle ensuring every release is smarter, cleaner, and aligned with your goals. With strong governance, clear reporting, and deep Customer Workflow expertise, we make sure ServiceNow becomes a strategic asset not just a system you maintain.
Why Partner with Konversational
Whether you need sprint-based enhancements, long-term strategic execution, or just a smarter way to manage change, we’re the partner that brings experience, energy, and clear results.
Everything you need to know
We don’t just maintain we move you forward. Our sprint-based delivery, governance, and AI-enabled automation ensure your platform evolves with your business.
We offer platform admin, enhancements, roadmap execution, governance, automation, and ongoing optimisation all tailored to your needs.
Yes. We cover everything from day-to-day platform support to long-term planning, innovation delivery, and change management.
We embed governance, work OOTB-first, and align your platform with models like TPSM and TSOM ensuring upgradeability and scalability.
Absolutely. We track value delivered, report on platform health and performance, and ensure every sprint supports your business priorities.
