Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale into the growing Conversational Commerce industry.

Excited? You should be…

About you:

• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• You can coach and mentor your peers and help foster knowledge sharing.
• You have a high sense of responsibility and autonomy.
• You can build relationships that move our business forward.
• You enjoy planning and delivery of a complex project.
• You see feedback or failure as motivation to learn and to grow.

You’ll be doing things like...

• Create a detailed project plan in the form of a Gantt chart (or similar) which clearly defines overall plan, dependencies and milestones.
• Ensure customer requirements are met based on a detailed delivery plan including elements such as scope, time, cost and quality.
• Co-ordinate all aspects of a project such as resourcing, testing and training, to ensure the delivered solution maintains support and is handed over successfully to the customer.
• Communicate key project milestones, general progress and other relevant information through reporting and client meetings.
• Building and maintaining a safe environment where problems can be raised without fear or being judged, with an emphasis on problem-solving.
• Coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the business.
• Work with the wider team to resolve issues and continuously improve our methodology and offerings based on client experiences.
• Maintain a high level of customer response and satisfaction, increase reference ability and look to strengthen the relationship between the customer and Konversational at all times.

A bit more about you:

At a minimum we look for...

• Experience as a project manager or equivalent practical experience in professional services (e.g. Scrum, Agile)
• Experience managing and advocating for customer issues or needs.
• Experience managing stakeholders, vendors and project teams to deliver solutions.
• Excellent verbal and written communication skills for both business and technical presentations.
• Voracious appetite for learning.
• Based at our headquarters in Dublin, with flexibility to travel to customers globally.
• The right to live and work in Ireland (no visa sponsorship).

To be an outstanding applicant you should have...

• Proficient understanding of LivePerson’s products & services (or similar technologies) as well as digital based technologies.
• 3+ years’ experience delivering enterprise-wide projects and programs.
• Experience working in an Agile/Scrum environment and managing multiple projects at once.
• Commercially astute and able to articulate the value of solutions, conducive to driving maximum revenue.
• Experience with enterprise-level SaaS software solutions.
• Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
• Working knowledge and certified in Project Management (e.g. PRINCE2, Agile/SCRUM) methodologies.

Life at Konversational

Konversational is helping to make life easier for people and brands through LivePerson's unique trusted Conversational AI and to help brands maximise their opportunity within Conversational Commerce.

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.

Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future with trusted Conversational AI together.

**Direct applicants only**

Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the LivePerson platform, which was recently awarded Best Customer Service Solution of 2020 as part of the Software & Information Industry Association (SIIA) CODiE Awards.

Through the delivery of high-impact, personalised customer experiences at scale with messaging and AI, Konversational transforms contact centres into digitally enabled customer experience hubs and help brands maximise their opportunity through Conversational Commerce.

Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale into the growing Conversational Commerce industry.

Excited? You should be…

About you:

• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• You are looking for a blended role involving development and client-facing consulting.
• You can coach and mentor your peers and help foster knowledge sharing.
• You have a high sense of responsibility and autonomy
• You can build relationships that move our business forward
• You build solutions that are simple and reusable, yet robust, understandable and clean.
• You always look for the bigger picture when trying to resolve problems.
• You maintain high standards and see feedback or failure as motivation to learn and grow.

You’ll be doing things like...

• Build extensive technical product expertise on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.
• Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
• Setup, develop, configure, test and manage all technical assets such as APIs, integrations and widgets according to the scope and timelines of the customers project plan and program requirements.
• Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
• Maintain a high level of customer response and satisfaction, increase reference ability and look to strengthen the relationship between the customer and Konversational at all times.

A bit more about you:

At a minimum we look for...

• Bachelor’s degree in Computer Science or related technical field (2:1 or higher).
• Experience programming/scripting in Javascript (Angular, Node), CSS, HTML or Mobile development (iOS or Android)
• Excellent verbal and written communication skills for both business and technical presentations.
• Based at our headquarters in Dublin, with flexibility to travel to customers globally.
• The right to live and work in the Ireland (no visa sponsorship).

To be an outstanding applicant you should have...

• Experience working with integrations e.g. REST APIs, Webhooks and SDKs.
• Ability to understand and modify JSON, Patterns, Regular Expressions (RegEx)
• Understanding of AI/Chatbots/NLU products & services.
• Experience in Mobile Development (iOS, Android)
• Experience managing and advocating for customer issues or needs.
• Experience working in an Consulting environment.
• Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

Life at Konversational

Konversational is helping to make life easier for people and brands through LivePerson's unique trusted Conversational AI and to help brands maximise their opportunity within Conversational Commerce.

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.

Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future with trusted Conversational AI together.

**Direct applicants only**

Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale our operation.

Excited? You should be…

You’ll be doing things like...

• Performing outbound sales prospecting activities to generate and develop leads and pipeline.
• Working closely and collaboratively with Account Executives to develop and implement strategic prospecting strategies.
• Generate discovery meetings for Account Executives to further assess a prospect's need(s) and potential for partnership with Konversational and ServiceNow.
• Employ account-based selling strategies to create opportunities with target accounts by identifying key stakeholders, crafting value-based messaging, and identifying potential for applying Konversational and ServiceNow solutions.
• Consistently achieve qualified opportunity quotas to ensure territory revenue objectives.
• Learn how a variety of businesses operate, what challenges they face on a daily basis, and assess conversational strategies can dramatically improve their businesses and customer’s lives.
• Provide closed-loop feedback to ensure continuous process optimisation.
• Become a trusted resource and develop superior relationships with prospects.
• Set yourself up for a successful career by learning the necessary fundamentals to be a great salesperson, leader and executive.
• Continuously learn about Konversational & ServiceNow successes and business ecosystem in order to share with prospects and customers.

A bit more about you…

At a minimum we look for...

• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• Highly self-motivated and you have a high sense of responsibility and autonomy.
• You see feedback or failure as motivation to learn and to grow.
• Bachelor’s degree or equivalent work experience.
• A strongly developed competitive nature and a track record of high achievement.
• The desire to meet and exceed measurable performance goals.
• Excellent written, verbal and in-person communication skills.
• High degree of proficiency with standard corporate productivity tools (email, vmail, MS Office Suite).
• Based at our headquarters in Dublin, with flexibility to travel to customers globally.
• The right to live and work in the Ireland (no visa sponsorship).

To be an outstanding applicant you should have...

• 1 years experience in sales development / lead qualification in a B2B environment.
• Experience successfully calling into executive level (Head of Digital, CMO, CTO ) in F100.
• Demonstrated track record at maintaining a consistent activity/conversation/chat volume and over-achieving measurable goals, quota and quantifiable results.
• Experience working with a SaaS solution - SalesForce, Zendesk, ServiceNow etc
• High degree of technical aptitude to master the LivePerson set of tools.
• Account based selling/marketing.

Life at Konversational

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.

Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future with trusted Conversational AI together.

**Direct applicants only**