Solutions – Industries

Logistics

Conversational AI and messaging deliver 5-star customer service and major cost savings

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Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business Intent Driven Business

70%

of people choose messaging when given the option

The LivePerson conversational cloud dramatically cuts the cost to service, drives adoption of digital channels and helps build new brand loyalty in a digital way

Intent Driven Solutions for Logistics

Last-Mile Bots
Quick Quotation
Track & Trace
Social Selling

Automate every aspect of the last mile on the messaging platform of your customers choice.

IVR Deflection enables brands to offer customers messaging as an alternative to holding in the phone queue for an operator. Brands can then automatically fulfil standard customer service queries such as “quotations” via the messaging channel. Instant quotations without the need for human interaction.

Drive business efficiency and lower the cost to serve by using messaging bots to handle standard customer inquiries such as “Track & Trace”.

Drive the digital adoption of your customer execution platforms by using social selling to proactively promote your services. Create interactive social media adverts that attract new customers directly to your brand.

Enterprise-grade security underpins the LivePerson Conversational Cloud

LivePersons applications, infrastructure, and policies have been vetted by advanced security teams at their Fortune 500 customers for over 20+ years.

Don’t just take our word for it

61%

Of consumers have stopped doing business with a brand due to a poor customer service experience.

32%

Of customers would stop doing business with a brand they loved after one bad experience.

“Even though customers can’t hear my voice, I’m still able to successfully deliver the warm, friendly and personalised service that our customers know and love Virgin Atlantic for, all through messaging!”

Become an intent driven business with Konversational

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