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We are a boutique consultancy helping brands to accelerate their customer experience and digital transformation.
We partner with the world’s leading Customer Workflow platform ServiceNow and conversational cloud platform provider LivePerson.
We have a team of experts who have been part of implementing and driving disruptive digital transformation programmes across multiple industries at the forefront of digital transformation for over a decade.
…ServiceNow and LivePerson cloud platform technologies…
… helping brands improve customer experience with a focus on customer acquisition and service…
…through leveraging market leading technology to implement digital transformation…
…combing over 15 years of enterprise consulting experience across 1,000s of global organizations…
… with cutting edge organizational thinking.
Konversational delivers a new level of customer experience expertise that helps brands accelerate their digital transformation.
To focus on leveraging technology to maximise the value for the brand from their interaction with their customers. We typically centre that definition of “Value” around 3 areas:
1. Minimising cost to fulfil the interaction
2. Maximising conversion rate
3. Maximising order value
Digital transformation can be incredibly broad and far-reaching but we focus in on what we believe to be the 1 key aspect that EVERY brand must get right when driving digital transformation. This is the same regardless of whether the brand is ‘business to business’ or ‘business to consumer’. And that is the conversation between the brand and the customer.
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