Unlock Efficiency: Harnessing Generative AI to Transform IT Services and Operations

By Jessie Morkel May 20, 2024

Wednesday 19th June, ServiceNow Ireland, 60 Dawson Street, Dublin D02 K330

Bring the power of AI to your IT Services and Operations with ServiceNow’s Service Ops 

If you’re seeking a practical way to elevate your IT services, Generative AI is the key. ServiceNow’s latest offering, Service Ops, integrates IT Service Management (ITSM) and IT Operations Management (ITOM) to align internal business systems, providing smooth, efficient solutions for both employees and customers. 

Want to level up? We’ll be demonstrating how ITSM and ITOM Pro capabilities are critical for maximising the benefits of Service Ops and unlocking the potential of Generative AI with Now Assist. 

Join experts from ServiceNow and Konversational, along with a select group of peer practitioners, to explore how Pro capabilities are transforming IT service delivery. Gain valuable insights, learn best practices, and map out a practical approach for your journey into Generative AI. This event is your gateway to elevating IT operations and achieving next-level efficiency. 


2.00pm-2.30pm Arrival Registration  

2.30pm-2.45pm Welcome & Introduction  

2.45pm-4.30pm Main Sessions, Demos & Panel Discussion 

4.30pm-5.30pm Networking Drinks  


Ben Lawrence Solutions Consultant, Service Operations UKI, ServiceNow  

Christopher Parr Head of Service Operations UKI, ServiceNow  

Elaine Roche Group Chief Technology Officer, Castlelake

Paul Turley Senior Director, Ireland Enterprise Sales, ServiceNow  

Richard Guy Director of Professional Services, Konversational  

Stephen Grant Director of Solution Consulting Ireland, ServiceNow

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