we make

Smarter ways of working with your customers a reality

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02 What we do
ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow

We assist organisations to analyse the way they work to improve and get more from ServiceNow. Our teams will release your potential to deliver superior business outcomes for customers.

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What we do

Deliver intelligent Customer Workflow solutions powered by ServiceNow

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Why You need to do it

Why Improve Your

customer Work Flow

of people say they will walk away from a brand they love after just one bad experience
of customer-centric companies are more profitable compared to companies that were not focused on the customer
of customers are likely to spend more after a positive experience than customers who report negative experiences
04 Digital Workflows

Explore Our Digital Workflows

Propel your business forward

  • Create a seamless 360º omni channel customer experience
  • Deflect interactions using virtual agents AI machine learning & automation
  • Scale customer operations
  • Optimise field service
  • Automate employee experiences
  • Enable employee access through employee portals, mobile applications, and virtual agents.
  • Manage legal operations for faster decision making and easy-to-follow processes.
  • Develop a process for returning to work that meets your employees’ needs and establishes trust.
  • Deflect through employee self-service automations
  • Predict and prevent incidents using advanced AI technology and machine learning
  • Reduce software spend by detecting and removing unused licenses
  • Response immediately to high-priority security and risk activity
  • Build low-code apps quickly
  • Manage your development pipeline
  • Simplify the integration process

Customer service is a priority and a key to the success of your business. Drive customer loyalty with connected omni-channel digital workflows and go beyond traditional CRM and field service.

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

Our partnership with Konversational and investment in ServiceNow TPSM will radically change the way we work and how we service our clients going forward to maintain our position as a leading service management partner in Ireland.

John Clancy. MD Managed Services – Ergo

The transition to ServiceNow facilitated by Konversational has exceeded our expectations. Advanced is now in an exciting and new position with a digital infrastructure that can deliver a world-class IT experience to customers.

Rob Davies. Managed Services Practice Director – Advanced

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Elevate customer experience With Konversational

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