we make

Smarter ways of working with your customers a reality

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02 What we do

ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow

We assist organisations to analyse the way they work to improve and get more from ServiceNow. Our teams will release your potential to deliver superior business outcomes for customers.

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What we do

Deliver intelligent Customer Workflow solutions powered by ServiceNow

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Why You need to do it

Why Improve Your

customer Work Flow

32%

of people say they will walk away from a brand they love after just one bad experience

60%

of customer-centric companies are more profitable compared to companies that were not focused on the customer

140%

of customers are likely to spend more after a positive experience than customers who report negative experiences

04 Digital Workflows

Explore Our Digital Workflows

Propel your business forward

Customer Workflow
Employee Workflow
IT Workflow
Creator Workflow

Create a seamless 360º omni channel customer experience
Deflect interactions using virtual agents AI machine learning & automation
Scale customer operations
Optimise field service

Automate employee experiences
Enable employee access through employee portals, mobile applications, and virtual agents.
Manage legal operations for faster decision making and easy-to-follow processes.
Develop a process for returning to work that meets your employees’ needs and establishes trust.

Deflect through employee self-service automations
Predict and prevent incidents using advanced AI technology and machine learning
Reduce software spend by detecting and removing unused licenses
Response immediately to high-priority security and risk activity

Build low-code apps quickly
Manage your development pipeline
Simplify the integration process

Customer service is a priority and a key to the success of your business. Drive customer loyalty with connected omni-channel digital workflows and go beyond traditional CRM and field service.

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

“Our partnership with Konversational and investment in ServiceNow TPSM will radically change the way we work and how we service our clients going forward to maintain our position as a leading service management partner in Ireland.”

John Clancy. MD Managed Services – Ergo

we make

Smarter ways of working with your customers a reality

ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow

What we do

Deliver intelligent Customer Workflow solutions powered by ServiceNow

Why Improve Your

customer Work Flow

Explore Our Digital Workflows

Propel your business forward

ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow ServiceNow

Elevate customer experience With Konversational