of people say they will walk away from a brand they love after just one bad experience
of customer-centric companies are more profitable compared to companies that were not focused on the customer
of customers are likely to spend more after a positive experience than customers who report negative experiences
04 Digital Workflows
Explore Our Digital Workflows
Propel your business forward
Create a seamless 360º omni channel customer experience
Deflect interactions using virtual agents AI machine learning & automation
Scale customer operations
Optimise field service
Automate employee experiences
Enable employee access through employee portals, mobile applications, and virtual agents.
Manage legal operations for faster decision making and easy-to-follow processes.
Develop a process for returning to work that meets your employees’ needs and establishes trust.
Deflect through employee self-service automations
Predict and prevent incidents using advanced AI technology and machine learning
Reduce software spend by detecting and removing unused licenses
Response immediately to high-priority security and risk activity
Build low-code apps quickly
Manage your development pipeline
Simplify the integration process
Customer service is a priority and a key to the success of your business. Drive customer loyalty with connected omni-channel digital workflows and go beyond traditional CRM and field service.
Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.
Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.
Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.
“Our partnership with Konversational and investment in ServiceNow TPSM will radically change the way we work and how we service our clients going forward to maintain our position as a leading service management partner in Ireland.”
John Clancy. MD Managed Services – Ergo
“The transition to ServiceNow facilitated by Konversational has exceeded our expectations. Advanced is now in an exciting and new position with a digital infrastructure that can deliver a world-class IT experience to customers.“
Rob Davies. Managed Services Practice Director – Advanced
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