/ Enduring Change Built Together

‍/ Introduction

We’re a new breed of ServiceNow Elite Partner blending AI innovation, deep Customer Workflow expertise, industry focus, and human-centred design. From strategy and implementation to ongoing optimization and managed services, we help organizations simplify the complex, accelerate change, and deliver lasting value.

Press Release

Konversational among the first three in EMEA to be awarded ServiceNow Customer Service Management Specialism

Press Release

Multi-million euro deal with Wavenet to support their investment in ServiceNow

Blog

Konversational Named One of Ireland’s Best Workplaces for 2025!

Case study

Scaling Without Limits: Wavenet’s End-to-End AI-Powered Transformation with ServiceNow

Commitment to Excellence

We’ve earned recognition as a ServiceNow Elite Partner by doing the hard work solving real problems for real organizations. Every badge, award, and specialization reflects a partnership built on trust, deep industry expertise in Customer Workflows, and a relentless focus on creating long-term value through AI and intelligent workflows.

We are global

ServiceNow Experts

Offices around the world

4.8

Customer Satisfaction Score

260

Mainline ServiceNow Certifications

/ our services

AI-Powered, Value-Led ServiceNow Transformations

AI Transformation

We go beyond implementation to deliver true enterprise-wide AI transformation. As the leading global ServiceNow partner specializing in Customer Workflows, we help you elevate customer experiences, automate intelligently, and unlock agility at scale. Our AI solutions are tailored to your industry and built to accelerate outcomes whether you're starting fresh or optimizing an existing ServiceNow investment.

Advisory

Define your digital strategy with expert-led assessments, roadmaps, and planning aligned to your business goals and ServiceNow maturity. We ensure you’re set up for long-term success from the very beginning.

Implementation

Deploy scalable solutions at speed whether greenfield, phased rollout, or replatforming. Our proven methodologies and deep ServiceNow expertise ensure seamless delivery and faster time-to-value.

Managed Services

Stay ahead with proactive support, continuous enhancements, and long-term optimization. Our Managed Services free up your teams while keeping your platform secure, agile, and high-performing.

Training

Empower your teams through tailored, role-based training designed to increase adoption, boost productivity, and build internal capability across your ServiceNow ecosystem.

/ testimonials

We help clients transforming Workflows with Cutting-Edge AI Solutions

Case study

Reinventing Service Delivery: Brightsolid’s Journey with ServiceNow

“We are thrilled to partner with Konversational during this pivotal time of growth. Their expertise and innovative solutions align perfectly with our vision, enabling us to scale more effectively and deliver enhanced value to our customers. Together, we look forward to driving transformative results and pushing the boundaries of what’s possible.” 

Stewart Motler

COO, Wavenet

“What this technology offers will radically change the way we work and how we service our clients going forward to maintain our position as a leading service management partner in Ireland. Digital workflows are the building blocks for modern customer experiences. Our technology will enable Ergo to rapidly scale customer operations, by automating processes across front, middle, and back offices, creating a more seamless customer experience."

John Clancy

MD Managed Services and Project Sponsor, Ergo

“Transformation requires change and with a record-breaking 7-month deployment, we delivered just that!”

Simon Walsh

CEO, One Advanced

"Konversational's achievement as one of the first EMEA partners to earn the Customer Service Management Specialisation, while retaining Elite Partner status, demonstrates its exceptional capability, deep domain expertise, and consistent delivery of transformative outcomes for our joint customers."

Erica Volini

Executive Vice President

Case study

Reinventing IT Service Delivery: Ergo’s Transformation with ServiceNow TPSM

“We are proud of our fast-growing partnership with Konversational in developing and implementing technology solutions that support our customers on their digital transformation journey. Our shared commitment to creating value and truly transforming the ecosystem is at the heart of this partnership."

Alanzo Blackstock

Senior Director, Alliances and Channels, UK&I

/ Enduring Change Built Together

Konversational among the first three in EMEA to be awarded ServiceNow Customer Service Management Specialism

Multi-million euro deal with Wavenet to support their investment in ServiceNow

Konversational Named One of Ireland’s Best Workplaces for 2025!

Scaling Without Limits: Wavenet’s End-to-End AI-Powered Transformation with ServiceNow

Commitment to Excellence

We are global

ServiceNow Experts

Offices around the world

Customer Satisfaction Score

Mainline ServiceNow Certifications

AI Transformation

Advisory

Implementation

Managed Services

Training

AI Transformation

Advisory

Implementation

Managed Services

We help clients transforming Workflows with Cutting-Edge AI Solutions

Get in touch