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AI Transformation Partner
We are more than just a ServiceNow consultancy, we are your strategic partner in driving enterprise-wide AI transformation. Our expertise ensures your organization maximizes the potential of the ServiceNow platform, enhancing efficiency, agility, and innovation at scale. Whether you are just beginning your digital transformation or looking to optimize an existing implementation, we provide the guidance and expertise to achieve your goals faster and more effectively.
As the leading ServiceNow partner specializing in Customer Workflow, we help businesses elevate customer experiences through automation, AI-driven interactions, and optimized service management. Our expertise spans the Technology, Service Provider, Financial Services, Public Sector, Manufacturing and Telecommunications industries, enabling us to design tailored solutions that address sector-specific challenges, drive seamless engagement, and enhance operational efficiency.
ServiceNow’s approach to AI is rapidly evolving, shifting from traditional automation to Agentic AI, where intelligent agents proactively learn, adapt, and take action within workflows. By embedding Agentic AI into the ServiceNow ecosystem, businesses can move beyond reactive automation to autonomous, decision-making workflows that optimize operations in real time.
We enable organizations to activate Agentic AI within ServiceNow, creating intelligent workflows that sense, decide, and act independently. We implement self-learning AI agents that adapt based on real-time data, configure AI-driven workflow automation that dynamically responds to changing business needs, and integrate predictive intelligence to anticipate and resolve issues before they escalate. Our expertise ensures that AI-driven workflows go beyond static automation, continuously evolving and optimizing themselves to enhance efficiency, reduce human intervention, and drive superior business outcomes.
ServiceNow CRM
ServiceNow CRM helps businesses remove friction, reinvent service, and transform experiences with AI-driven automation and seamless workflows. By exceeding expectations for speed and convenience, it enhances self-service capabilities and boosts agent productivity. Organizations can automate processes across departments, streamline operations, and reduce the cost to serve, delivering faster resolutions and exceptional customer experiences at scale.
Elevate Customer Service
We empower businesses to transform Customer Service Management by implementing AI-driven automation within ServiceNow, seamlessly unifying people, data, and systems to deliver frictionless, end-to-end customer service. Our expertise enhances every interaction from first contact to resolution, optimizing workflows to increase efficiency, reduce costs, and elevate customer satisfaction at scale.
Unify Sales and Order Management
We empower businesses to streamline sales and order management by deploying AI-driven automation within ServiceNow, optimizing the lead-to-cash cycle for faster time to market, accelerated revenue recognition, and seamless order fulfillment. Our expertise ensures a unified customer journey, seamlessly integrating sales, finance, and operations to enhance efficiency, accuracy, and scalable revenue growth.
Optimize Field Service Management
We enable businesses to enhance Field Service Management by leveraging ServiceNow’s intelligent automation, driving greater efficiency and cost savings. Our expertise streamlines work planning, scheduling, and dispatch, ensuring seamless coordination between people and processes to deliver exceptional field service experiences at scale.
Shaping the Future of ServiceNow Across Industries
Our tailored approach streamlines IT operations, customer service, HR, and security workflows, delivering faster resolutions, smarter decision-making, and proactive service experiences. By harnessing the power of AI through ServiceNow and Konversational’s deep industry expertise, technology companies gain real-time visibility, reduce downtime, and accelerate innovation, all while creating seamless, intelligent experiences for their customers and employees.
We help financial institutions automate banking operations by integrating AI-driven workflows within ServiceNow, ensuring fast, seamless customer service from the contact center to the back office. Our expertise enables personalized, transparent experiences across payments, cards, loans, deposits, and onboarding while ensuring efficient, auditable resolution of complaints, disputes, and escalations.
Telco customers expect more faster service, smarter networks, and seamless experiences. At Konversational, we make that possible. By implementing ServiceNow’s AI-powered platform, we help telecommunications companies move beyond reactive service models to predictive, proactive operations. Our solutions streamline everything from network management to customer support, using AI to anticipate issues, speed up resolutions, and personalize every interaction. With Konversational and ServiceNow, Telcos don’t just keep up they lead, delivering the connected, intelligent experiences today’s customers demand.
We help organizations serve citizens and communities more effectively by streamlining workflows and connecting teams that drive mission-critical services. Our expertise enables faster service delivery, improved experiences, and greater trust, ensuring seamless engagement and operational efficiency.
From streamlining supply chain workflows to improving factory floor visibility and automating service management, we enable faster decision-making, predictive maintenance, and smarter customer support. At Konversational, we implement ServiceNow’s AI-powered platform to help manufacturers transform operations from end to end. With real-time insights and intelligent automation, manufacturers can reduce downtime, boost productivity, and deliver more connected, resilient customer experiences. By partnering with Konversational, manufacturing leaders move beyond efficiency building intelligent, agile operations ready for the future.
Why Partner with Konversational
Everything you need to know
Konversational is the only global ServiceNow partner specializing in Customer Workflow, combining deep industry expertise with AI-driven automation to transform customer and employee experiences. We focus on seamless AI and automation integration, helping businesses optimize workflows, reduce costs, and drive efficiency at scale. With a proven track record in Technology, Service Providers, Financial Services, Public Sector and Telecommunications, our certified experts deliver tailored, end-to-end solutions that accelerate digital transformation and maximize the value of ServiceNow.
We focus on the Technology, Service Provider, Financial Services, Public Sector, Manufactoring and Telecommunications industries, providing tailored AI and automation solutions that address sector-specific challenges and drive operational excellence.
We embed Agentic AI into workflows, enabling autonomous decision-making, predictive intelligence, and self-optimizing automation. This ensures businesses can anticipate, adapt, and act in real time, reducing manual intervention and improving efficiency.
We provide end-to-end ServiceNow solutions, including strategy, implementation, optimisation, and support. Our expertise spans AI-powered virtual agents, workflow automation, predictive analytics, and seamless platform integrations.
Konversational has a global presence, supporting enterprises across multiple regions with tailored AI and automation strategies that drive business transformation at scale.
