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Transforming
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This is where your transformation comes to life. Our approach combines continuous value articulation and measurement with expert guidance from our ServiceNow Change & Adoption Consultants. We ensure strategic, end-to-end execution that aligns with your business objectives and delivers meaningful outcomes. After implementation, our Success Advisors continue to support you driving ongoing improvement and maximizing the value of your ServiceNow investment.
Activating Innovation
A successful transformation relies on a robust, future-ready implementation.
Our experts specialize in ServiceNow’s Customer Workflow and CRM solutions—including CSM, SOM, FSM, Service Bridge, and TSM industry products like TSPM and TSOM—enhanced by GenAI and agentic agents to drive automation, decision-making, and intelligent service delivery. We ensure your platform is built to elevate customer experience, streamline operations, and deliver lasting business value.
Driving Change, Enabling Adoption
Successful transformation goes beyond technology—it requires people to adopt it. Our user adoption approach is grounded in proven OCM practices, combining tailored training, effective communication, and stakeholder engagement to ensure users embrace new tools with confidence and clarity.
Driving Continuous Improvement
Our Success Advisors work closely with you to unlock continuous value, providing strategic insights that help you get the most from your ServiceNow investment. At the same time, our Managed Services team ensures your digital solutions are maintained, secure, and fully optimized—supporting long-term performance, scalability, and peace of mind.
Why Partner with Konversational
automation within ServiceNow. At Konversational, we bring deep product line and industry expertise, a strategic approach, and a commitment to delivering real business outcomes.
Everything you need to know
It turns your strategy into action delivering real business outcomes through expert implementation, change management, and continuous improvement.
We use proven OCM practices, combining tailored training and communication to help users confidently adopt new tools and processes.
Our team includes specialists across CRM, CWF, and industry products who guide execution from start to finish, ensuring a smooth rollout.
Our Success Advisors and Managed Services team stay engaged to support optimization, ensure stability, and drive continuous improvement.
By aligning execution with your business goals, securing adoption, and supporting ongoing value realization, we help you get the most from your investment.
