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Understanding
Every transformation begins with insight. We start by gaining a clear, comprehensive view of where you are today. Through in-depth assessments, we evaluate your operational maturity, uncover key challenges and opportunities, and provide tailored recommendations to guide your next steps—ensuring every decision supports your business goals and sets the stage for meaningful change.
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Comprehensive Diagnostic Approach
By identifying key challenges early, we set the stage for accelerated progress. Our Transformation Consultants and Architects apply industry best practices and proprietary tools to deliver fast, actionable insights. Centered around the four essential pillars—People, Process, Technology, and Data—we provide strategic advisory that builds clarity, alignment, and momentum from day one.
CRM-Focused, Vertically Tailored
By combining targeted assessments, we deliver strategic insights across your CRM landscape and industry-specific operations. This empowers you to prioritise investments based on the value levers that matter most—whether within a specific business function or across your entire vertical.
Why Partner with Konversational
automation within ServiceNow. At Konversational, we bring deep product line and industry expertise, a strategic approach, and a commitment to delivering real business outcomes.
Everything you need to know
Because transformation begins with a clear picture. We evaluate your current systems, processes, and data to understand where you are today—so you can make informed, strategic decisions about where to go next.
Our team brings deep industry knowledge to every engagement. We understand the unique challenges and opportunities within your vertical, ensuring insights and recommendations that are relevant, practical, and immediately applicable.
We go beyond surface-level analysis. Our assessments consider people, processes, data, and technology—providing a 360° view of your system and business environment. You get clear, actionable guidance, not just a report.
Absolutely. We help you identify the value drivers that matter most—by department, function, or customer journey—so you can focus your resources where they’ll have the greatest impact.
We work with both business and IT stakeholders to ensure we capture the full context. This collaborative approach helps align teams early and creates momentum for the transformation ahead.
