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Enterprise
We specialize in complex ServiceNow programs for enterprise organizations built for scale, governed with discipline, and delivered with confidence. Leveraging industry-aligned data models like TPSM and TSOM, we help you implement clean, scalable, and upgradeable solutions that align with modern best practices. Our focus on Customer Workflows, industry alignment, and an OOTB-first approach ensures every implementation is ready for long-term success. Whether it’s a greenfield rollout or a multi-phase deployment across regions or business units, we help you move fast and build right.
Our Proven Implementation Approach
At Konversational, implementation is more than just delivery it’s a partnership. We work side by side with your teams to design and execute ServiceNow programs that create lasting impact. Our structured 6-step approach blends technical expertise, industry alignment, and an OOTB-first mindset to reduce risk, accelerate value, and ensure every solution is built to scale.
Discover
We begin with deep discovery aligning with your business goals, technology strategy, and operational needs. Through data analysis, stakeholder interviews, and readiness assessments, we establish a clear, validated foundation for success.
Design
Working closely with your teams, we design scalable, upgradeable solutions grounded in industry data models like TPSM and TSOM. We prioritise OOTB where it makes sense and tailor only where it adds value with user experience, adoption, and long-term fit at the core.
Build
Our expert delivery teams build with precision, speed, and flexibility using accelerators, reusable assets, and AI-enabled tools to streamline configuration and reduce delivery time. We encourage collaborative development and early demos to ensure alignment from start to finish.
Test
We run structured testing cycles with your business leads to validate functionality, data accuracy, and workflow performance. Testing is rigorous, collaborative, and designed to avoid surprises at go-live.
Deploy
With clear governance and communication, we ensure a smooth, confident go-live. Our teams manage final readiness, enablement, and change support to ensure your users are ready and your business is set for success.
Support
We don’t disappear post-launch. We provide ongoing support, optimization, and managed services to keep your platform aligned with best practices, business goals, and ServiceNow’s roadmap ensuring the value only grows over time.
Why Partner with Konversational
Everything you need to know
We specialise in complex, large-scale implementations — combining deep Customer Workflow expertise, proven governance, and an OOTB-first approach to deliver lasting impact at speed.
Yes. We have a proven track record delivering global rollouts across complex organisational structures — with structured control and minimal disruption.
Our approach is grounded in modern data models like TPSM and TSOM, prioritising OOTB where possible, backed by AI-enabled delivery and strong program governance.
We work with enterprise clients across technology, service providers, financial services, public sector, and more — always aligning to sector-specific needs.
Absolutely. We offer optimization and managed services to ensure your platform continues to deliver long-term value.
