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Replatform
Replatforming is more than migrating from legacy systems it’s an opportunity to reset, streamline, and rebuild your new ServiceNow environment using modern, industry-aligned data models like TPSM, TSM and TNI.
At Konversational, we help organisations move away from outdated architectures and over-customised instances by reimplementing on a clean, scalable foundation. With an OOTB-first mindset and deep Customer Workflow expertise, we reduce complexity, avoid future upgrade pain, and deliver platforms that are truly built to last.
Not every ServiceNow implementation delivers on its promise. Whether due to over-customization, poor design, or lack of long-term planning, many organizations find themselves stuck with a platform that’s hard to maintain, harder to upgrade, and no longer fit for purpose.
At Konversational, we help organizations replatform from ServiceNow to ServiceNow rebuilding on clean, scalable, industry-aligned foundations using best-practice data models like TPSM and TSOM. Our OOTB-first approach focuses on sustainability, upgradeability, and future-proof design.
We don’t just clean up your instance we help you reclaim the full potential of the platform and make it work the way it was always meant to.
Many organizations are making the strategic shift from Salesforce to ServiceNow to streamline customer service, reduce complexity, and better align front-office engagement with back-office operations. At Konversational, we make that transition seamless.
Our team has deep experience helping enterprises replatform from Salesforce to ServiceNow’s Customer Service Management (CSM) rearchitecting on modern data models and rebuilding for scalability, upgradeability, and intelligent service delivery.
Whether you're struggling with high license costs, disconnected systems, or over-customized Salesforce instances, we’ll help you reset and rebuild with confidence, using an OOTB-first approach and a strong focus on Customer Workflows.
Many service providers are making the shift from legacy platforms like Connectwise, Autotask, ManageEngine, and Kyocera (Annodata) to ServiceNow — modernizing their operations with the TPSM (Technology Provider Service Management) data model. At Konversational, we lead this transition with precision and purpose.
We help service providers leave behind disconnected ticketing systems and limited automation to replatform on a scalable, workflow-first platform. With TPSM at the core, we rebuild processes around best practice, aligning operations, service delivery, and customer engagement — all in one place.
Why Partner with Konversational
We bring deep Customer Workflow expertise, hands-on experience with modern data models like TPSM and TSOM, and a structured delivery approach that ensures clean, scalable, and future-ready implementations.
Everything you need to know
We combine deep ServiceNow expertise, industry-aligned data models, and an OOTB-first approach to deliver clean, scalable platforms that are built to last.
We replatform existing ServiceNow environments that are over-customized or poorly implemented — as well as migrate from tools like Salesforce, Autotask, ManageEngine, and other legacy platforms. Our goal is always the same: a clean, scalable rebuild that’s ready for the future.
We rebuild with purpose — using TPSM and TSOM to align with modern best practices, simplify workflows, and future-proof your platform.
Yes. We remove unnecessary customizations, align with OOTB where possible, and deliver a platform that’s easier to maintain, upgrade, and scale.
Absolutely. We provide optimization, managed services, and continuous improvement to keep your platform delivering value well beyond go-live.
