Honoured to Be Part of the ServiceNow Community

As an Elite ServiceNow partner, being part of SKO25 was a moment of pride and opportunity. This event isn’t just about discussing the platform, it’s about joining forces with ServiceNow’s global community to share ideas, explore new possibilities, and prepare to create meaningful change for our customers in 2025.

The week offered us countless moments to meet with incredible ServiceNow stakeholders, align on shared goals, and exchange insights into how we can continue driving transformative outcomes. We also had the chance to immerse ourselves in engaging breakout sessions and powerful keynote speeches that celebrated the accomplishments of 2024 while inspiring us to think bigger for the future.

Of course, being in Las Vegas added an extra layer of excitement – whether it was sharing laughs with our colleagues and partners or exploring the city, the energy of SKO25 was nothing short of electric.

Key Takeaways: Innovation and Evolution

ServiceNow is now a recognised CRM leader

A major highlight of SKO25 was ServiceNow’s official recognition as a CRM system. This represents a significant evolution in its platform capabilities, firmly positioning ServiceNow as a leader in customer relationship management. With a focus on workflows that drive seamless customer experiences, this milestone reinforces the platform’s unmatched value for enterprises aiming to deliver exceptional service.

The control tower for Agentic AI and Advanced Automation

ServiceNow emphasised its role as the control tower for Agentic AI – bridging artificial intelligence and advanced automation to empower businesses with actionable insights, intelligent workflows, and smarter decision-making. This advancement in AI Agents underscores the platform’s ability to harness AI to streamline operations and unlock greater efficiency for organisations.

Workflow Data Fabric: seamless connectivity across the enterprise

One of the most exciting announcements was the introduction of Workflow Data Fabric, which connects all enterprise data with zero-copy architecture and data streaming technologies. This breakthrough ensures seamless, real-time data sharing across systems, enabling businesses to make more informed, data-driven decisions without the need for redundant data duplication.

These innovations demonstrate ServiceNow’s continued leadership in enabling organisations to transform how they operate, engage, and deliver value at scale.

A night to remember: our happy hour event

One of the highlights of our time at SKO25 was hosting our own exclusive Happy Hour event. With over 100 ServiceNow attendees across the night, the event was a resounding success.

Bringing together colleagues, customers, and partners in a relaxed, enjoyable setting allowed us to foster deeper connections, celebrate shared successes, and discuss the exciting innovations on the horizon. It was a true testament to the strength and vibrancy of the ServiceNow ecosystem, and we’re incredibly grateful to everyone who made it such a memorable evening.

Celebrating customer success stories

Nothing showcases the power of the ServiceNow platform better than seeing our customers shine, and SKO25 was a proud moment for us as several of our customers’ logos lit up the stage.

A standout highlight was seeing OneAdvanced featured in a compelling video during the closing keynote. Their story of success reflects the transformative impact of the solutions we deliver and underscores why we’re so passionate about partnering with innovative organisations.

We extend our heartfelt congratulations to all our customers who were celebrated during the event, your success is what drives us forward.

Looking Ahead

Attending SKO25 has left us energised and inspired for the year ahead. From learning about groundbreaking innovations to connecting with some of the brightest minds in the ServiceNow ecosystem, it’s clear that 2025 will be a year of incredible opportunity.

We’re ready to take the insights and learnings from this event and translate them into meaningful outcomes for our customers. And we’re excited to continue working alongside ServiceNow to make “Right Here, Right Now” a rallying cry for progress, innovation, and success.

To everyone who attended SKO25 and especially those who joined us at our Happy Hour – thank you. Here’s to a transformative 2025!

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