The move is part of strategic commercial plans by Konversational to capitalise on the demand for customer experience technology management, and specifically in France and Germany, which account for over a quarter of the total EU market.

The development will see the tech consultancy opening offices in Paris and Nantes, Frankfurt and Zug in Switzerland with the creation of 32 new roles, primarily in programming and technical consulting. The Dublin headquartered firm have ambitions to increase headcount to over 100 within the next 18 months, based on estimated projections.

Globally, the customer experience management market is valued at over €10 billion and growing rapidly as companies look to fast-track investment in digital infrastructure and keep pace with customer communications preferences.

Founded in 2020, Konversational is the largest and most experienced company working with ServiceNow, the world leading digital workflow company in Customer Workflow Technologies, in Ireland and the UK.

This latest announcement builds further on its growing reputation, with the company only recently announcing a technology deal worth over €3 million with IT solutions provider Ergo, the Dublin headquartered firm which employs over 700 people globally.

As an Elite partner of ServiceNow, Konversational act as the preferred deployment and implementation partner of ServiceNow customer workflow technologies, which enable enterprise companies to increase efficiencies, automate services and provide an enhanced customer service offering as part of large-scale digital transformation projects.

John Gilleran, MD, Konversational said,

“We are moving into a new growth phase for the company and are looking to build on the back of several significant client wins across the UK and Ireland. Now is the right time to expand our market offering and to capitalise on the significant demand for customer experience management technologies."

“Since our foundation, we have enjoyed triple digit growth, capitalising on the priortisation of digital infrastructure investment by companies, who recognise the importance of harnessing the potential of technology to drive efficiencies and deliver an enhanced customer service offering in a competitive marketplace."

“In Vincent and Johann, we have two vastly experienced technology leaders, whose expertise and significant experience will play a crucial role in driving our operations, scaling our market offering and playing a key role in realising our commercial ambitions."

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Vincent Guiheneuc, Co-Director European Expansion and Operations, said,

“Konversational’s position as the largest and most experienced company working with ServiceNow in Customer Workflow technologies, has placed them in an ideal position to engage with and support companies navigate the complexities of large-scale digital transformation programmes. We are excited to bring the Konversational approach to Europe and to begin the next chapter on this exciting journey.”

“There are significant opportunities across the French market and so too Germany; markets where there is a strong level of investment into digital technologies. We are confident that Konversational will bring a new dimension to the market, with a best-in-class offering and we are excited to play a leading role in driving growth and to making a significant mark, added Johann Terrier, Co-Director European Expansion and Operations, Konversational."