Co-founded by entrepreneurs John Gilleran and Richard Guy, Konversational focuses on applying its dedicated ServiceNow® Customer Workflow consultancy expertise to help brands transform their customer experience through the application of digital technologies. With over a decade of experience of delivering ServiceNow technical consultancy solutions across international markets to FTSE 100 and Nasdaq listed companies, Konversational’s professional services team is now uniquely placed to enable clients to experience the full value of ServiceNow®Customer Workflow solutions.

Depending on the specific requirements of each customer, Konversational provides individualised ServiceNow consultancy solutions, ranging from client assessment and planning to resource augmentation. All of their offerings ensure that the customer’s investment in engagement with their clients or consumers is achieving the best possible return. It provides ServiceNow training and change management skills to help customers plan and build for ongoing improvements that can continue to provide bottom line enhancement on an ongoing basis.

John Gilleran, Director, Konversational comments,

“Today’s announcement marks another exciting step in our continued rapid ServiceNow practice growth in Ireland and UK Markets. We are relishing the opportunity to work with even more brands to enhance their customer experience through ServiceNow and amplify their service offerings in a hugely competitive Irish and global market.”

Konversational’s transition to the Premier Partner recognises achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate Konversational’s level of ServiceNow investment and go-to-market maturity.