Konversational today announced it has been awarded the Customer Workflow Achievement Badge within the ServiceNow Partner Program. This latest designation recognises the technology consultancy’s measurable depth of experience and track record of great customer experience.

As a ServiceNow Elite partner, Konversational implements the very latest innovations and best in class ServiceNow Customer Workflow technologies, supporting organisations to make the best use of data insights from all customer interactions and in turn support organisations to respond to customer needs in an agile and efficient manner.

This latest announcement comes off the back of a series of client acquisitions with Comms-care Group Ltd, the UK’s strategic channel-only IT solutions and services provider working with ServiceNow and Konversational as part of future-focused digital transformation journey. Similarly, leading IT solutions provider Ergo, headquartered in Dublin unveiled Ergo Connect, part of a €2million digital transformation project, underpinned by ServiceNow technology solutions and Konversational’s technical implementation expertise.

Konversational will add this latest designation to their current portfolio of product line achievements: IT Service Management, Now Platform App Engine and Customer Service Management.

“We help our clients radically change the way they support their customers today, digitising and automating old, siloed support processes, opening up new omni-channel engagements and dramatically improving their customer journey. Our work is helping organisations to further enhance their respective reputation, supporting their commercial ambitions and ensuring a high degree of customer retention and in turn satisfaction, through the application of digital technologies.

The goal of every project we take on is to ensure we help our clients maintain a competitive advantage with superior customer experience. This latest designation is an extremely positive development and reflects the ambition of Konversational to continuously evolve and further strengthen our strong reputation for service excellence within the industry.”

_{Richard Guy – Services Director, Konversational.}