The award acknowledges the cutting-edge expertise of Konversational, with the technology consultancy working in partnership with ServiceNow to implement the customer workflow technology solution, Technology Provider Service Management (TPSM) across the Ergo network.

Konversational were among twenty-three award recipients at the prestigious event which honours industry leading expertise, knowledge, innovation and people in the technology sector. It is the first such industry specific award for the rapidly growing technology firm which is headquartered in Dublin, with an office in London and employs over 40 people.

The cutting-edge implementation expertise of Konversational combined with the globally leading technology solutions of ServiceNow were regarded as essential to support the future commercial ambitions of Ergo and maintain their market position as a leading service management partner in Ireland.

The new technology underpins the Ergo Connect platform, which is now delivering an enhanced customer experience, connecting Ergo clients and customer support seamlessly, and providing rich real-time data enabling greater visibility into business and service performance.

John Gilleran, Director, Konversational said,  

“This award is testament to the hard work, dedication, commitment, and innovation of the Konversational team who were critical to supporting Ergo on a project of this scale. I want to also acknowledge our partnership with ServiceNow; their globally leading technological solutions, combined with Konversational’s deployment knowledge, were integral to supporting the future commercial ambitions of Ergo.  

The quality and standard of technology in place across Ergo’s operations will support their long-term innovation and growth strategy and we are extremely proud to have been a part of this, and to continue to play a key role in supporting them.

Leading organisations on their digital transformation journey, which is vital to underpinning any organisation’s future commercial ambitions, is what drives Konversational. Our market leading capabilities in the implementation of ServiceNow Customer Workflow technology has us ideally placed as the go-to-partner for any company embarking on a digital transformation journey of scale. The award from Tech Excellence is testament to this and further fuels our ambitions in this space.”

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