Recognising Excellence in Hardware Asset Management

The Hardware Asset Management (HAM) Validated Practice recognises Konversational's ability to deliver structured, high-quality implementations that help organisations improve visibility, control and management of their hardware assets throughout their lifecycle.

ServiceNow's assessment highlighted Konversational's specialist implementation approach, including its focus on data quality, standardised processes and structured customer training.

The review specifically recognised the team's ability to assess the accuracy and completeness of asset data before implementation, alongside its use of internally developed implementation guides and knowledge-sharing resources to support consistent delivery.

As highlighted in the ServiceNow Partner Success Review:

"HAM delivery is clearly differentiated and evidence based rather than generic, and is the strongest qualitative finding in this review."

The assessment also recorded a 5.0/5 customer satisfaction score for HAM deployments, reflecting the quality of the team's delivery and its commitment to meeting customer expectations.

Demonstrating Specialist Expertise in Technology Provider Service Management

Konversational has also achieved a Validated Practice in Technology Provider Service Management (TPSM), further reinforcing its expertise in delivering ServiceNow solutions for technology providers, telecommunications organisations and managed service providers (MSPs).

TPSM enables service providers to better manage customer relationships, streamline service operations and support increasingly complex service delivery models.

With a strong focus on the technology and MSP sectors, Konversational has developed specialist expertise in implementing TPSM capabilities that address the operational challenges faced by these organisations.

ServiceNow's assessment recognised this industry-specific knowledge, noting:

"The practice brings genuine business perspective to its engagements, and for TPSM that expertise is industry-specific rather than generic."

The review also highlighted Konversational's established delivery methodologies, cross-platform capabilities and practical understanding of service provider operating models.

With a 4.87/5 customer satisfaction score across completed TPSM deployments, the achievement reflects the team's ability to combine technical knowledge with an understanding of customers' business requirements.

Building on a Strong Foundation of ServiceNow Expertise

These two new Validated Practices build on Konversational's nine existing achievements, bringing the company's total to 11 ServiceNow Validated Practices.

As a ServiceNow Elite Partner, Konversational continues to invest in developing its people, strengthening its delivery methodologies and expanding its capabilities across the ServiceNow ecosystem.

Both Partner Success Reviews recognised the company's structured approach to consultant development, including dedicated training time, formal mentoring, professional certifications and knowledge-sharing initiatives.

The assessments also placed both practices at the Innovating level of ServiceNow's Practice Success Index, recognising their overall maturity across strategy, governance, people, sales and delivery, and performance metrics.

Together, these achievements further strengthen Konversational's ability to support organisations with complex digital transformation requirements, combining specialist industry knowledge with proven ServiceNow implementation expertise.

Continuing to Deliver Customer Value

For Konversational, achieving these latest Validated Practices represents more than an additional set of credentials. It reflects the continued dedication of its teams to delivering high-quality solutions and helping customers realise lasting value from their ServiceNow investments.

From improving hardware asset visibility and lifecycle management to transforming service delivery for technology providers and MSPs, Konversational remains focused on helping organisations simplify operations, improve customer experiences and achieve meaningful business outcomes.