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Konversational highly commended at the CCMA Customer Contact & Shared Services Awards

By Jessie Morkel December 5, 2023

In recognition of work with leading Irish IT services firm Ergo 

Konversational have been highly commended for the ‘Best Use of Technology – Transformation Programme’ Award, in recognition of their work on an ambitious and future-focused multi-million digital transformation strategy for leading Irish IT services firm Ergo.  

The award acknowledges the cutting-edge expertise of Konversational, with the technology consultancy working in partnership with ServiceNow to implement the customer workflow technology solution, Technology Provider Service Management (TPSM) across the Ergo network. 

Konversational was honoured as one of the 46 awardees at a prestigious event that celebrates outstanding expertise, knowledge, innovation, and individuals in the CX sector. This marks the second industry-specific award for the rapidly expanding technology firm based in Dublin, which has offices in the UK, France, Germany, and Switzerland.

The cutting-edge implementation skills of Konversational, coupled with the globally leading technology solutions from ServiceNow, were deemed crucial in supporting Ergo’s future commercial aspirations and maintaining their prominent position as a leading service management partner in Ireland.

The newly implemented technology serves as the foundation for the Ergo Connect platform, which now delivers an elevated customer experience by seamlessly connecting Ergo clients and customer support. It also provides real-time data, offering enhanced visibility into business and service performance.

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