The central theme of the event was the integration of Generative AI (GenAI) into business processes. ServiceNow emphasised how GenAI is transforming traditional applications, making advanced technologies more accessible and impactful for organisations. Discussions focused on: 

Revolutionising Customer Experience (CX): Harnessing GenAI to deliver hyper-personalised, real-time customer interactions. By analysing customer behaviour and preferences, organisations can create meaningful, proactive engagements, enhancing satisfaction and loyalty. 

Operational Optimisation: Utilising GenAI to streamline workflows and reduce operational complexities. 

Talent Development: Leveraging AI to foster innovation and skill enhancement within teams. 

Business Challenges: Addressing industry-specific challenges through tailored AI solutions. 

These insights align with Konversational’s commitment to helping clients harness AI’s potential to drive efficiency and innovation. 

Customer Success Stories: Brightsolid and Wavenet 

A highlight of our participation was featuring our esteemed clients, Brightsolid and Wavenet, on stage to share their transformation journeys: 

Brightsolid: As a leading cloud solutions provider, Brightsolid discussed how implementing ServiceNow streamlined their operations, enhanced service delivery, and improved customer satisfaction. Where to next? GenAI of course. They took the audience through their plans to leverage ServiceNow’s NowAssist with the support of Konversational’s AI acceleration program ‘Path to Pro+’. 

Wavenet: The UK’s largest independently owned Managed Service Provider, Wavenet shared their exciting vision as they embark on their ServiceNow journey. With a significant investment in the platform, they are deploying ServiceNow across the entire organisation to drive operational efficiency, foster innovation, and deliver outstanding customer experiences. This marks a pivotal step in their digital transformation strategy.