/ Insights
Konversational is a new breed of Elite ServiceNow partner with a specialist focus on Customer Workflow solutions. Our approach merges our unique domain knowledge with our global consultancy experience to create an agile provider focused on relationship and response time to deliver solutions.
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Blog
Konversational’s newest qualified ServiceNow CTA’s
December 15, 2023
As the leading Customer Workflow partner in EMEA, Konversational’s rapid rise through the ServiceNow Partner ecosystem—achieving Elite Partner status and specialist recognition in under 18 months—positioned it perfectly for this latest designation.
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Blog
Konversational highly commended at the CCMA Customer Contact & Shared Services Awards
December 5, 2023
Konversational was honoured as one of the 46 awardees at a prestigious event that celebrates outstanding expertise, knowledge, innovation, and individuals in the CX sector. This marks the second industry-specific award for the rapidly expanding technology firm based in Dublin, which has offices in the UK, France, Germany, and Switzerland.
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Press Release
Irish tech firm Konversational announces European expansion
November 5, 2023
The development will see the tech consultancy opening offices in Paris and Nantes, Frankfurt and Zug in Switzerland with the creation of 32 new roles, primarily in programming and technical consulting. The Dublin headquartered firm have ambitions to increase headcount to over 100 within the next 18 months, based on estimated projections.
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Press Release
Konversational and Ergo partner on €3 million technology deal in Irish market first
September 8, 2023
Technology consultancy Konversational, one of the largest and most experienced pureplay companies working with ServiceNow in Customer Workflow technology in the UKI market have been appointed to implement the software which will drive innovation and elevate the customer user experience across the entire Ergo network.
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Blog
An Overview of ServiceNow’s World Forum in London 2023
August 11, 2023
ServiceNow continues to explore Generative AI and is at the forefront of the AI landscape. The event kicked off with a keynote from Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, who introduced the central theme of the day: #PutAItoWork.
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News
Irish tech firm Konversational to generate additional €5m revenue via US expansion
July 15, 2025
Dublin-headquartered tech consultancy Konversational is set to expand into the US, opening an office in New York which it expects to create 40 new roles and generate €5 million in revenue.
July 15, 2025
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News
Konversational erhält als eines der ersten drei emea-unternehmen die spezialisierung „servicenow customer service management
April 7, 2025
Anerkennung der weltweit führenden Kompetenz bei der Bereitstellung von Technologielösungen für die Bereiche Telekommunikation, Medien und Technologie
April 7, 2025
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News
Konversational fait partie des trois premières entreprises de la région emea à obtenir la spécialisation en gestion du service clientèle de ServiceNow
April 7, 2025
Konversational, une société mondiale de conseil en technologie de premier plan, a le plaisir d'annoncer qu'elle a reçu la très convoitée spécialisation en gestion du service clientèle (CSM) de ServiceNow
April 7, 2025
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News
Konversational Among the First Three in EMEA Region to be Awarded ServiceNow Customer Service Management Specialisation
April 7, 2025
Konversational, a global leading technology consultancy firm is pleased to announce that it has been awarded the highly coveted ServiceNow Customer Service Management (CSM) Specialisation
April 7, 2025
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News
Konversational Among the First Three In EMEA Region to be Awarded ServiceNow Customer Service Specialisation
April 7, 2025
The industry accolade is in recognition of its award-winning knowledge and industry experience combined with its unique ability to deliver superior customer service solutions across ServiceNow platforms to clients
April 7, 2025
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