The move is anticipated to generate over $5M in revenue and create up to 40 new roles at its US headquarters. It currently employs 80 IT professionals across six locations including Dublin, London, Paris, Nantes, Zurich and Munich.

Founded in 2020, Konversational is among the most experienced ServiceNow Customer Workflow partners globally and is only the second company worldwide to earn the prestigious Customer Experience Advanced Specialisation.

This latest move represents an important juncture for Konversational, signalling its intent to break into the US market, with ambitions to capitalise on the high demand for customer service technologies, valued at almost four billion dollars*. The launch into the US market comes less than 18 months after its expansion into France, Germany, and Switzerland.

As an Elite partner of ServiceNow, Konversational are the preferred deployment and implementation partner of ServiceNow customer workflow technologies, which enable enterprise companies to increase efficiencies, automate services and provide an enhanced customer service offering as part of large-scale digital transformation projects.

Since its establishment, it has accelerated rapidly through the ServiceNow accreditation system, attaining Elite Partners status in less than 18 months, and retaining the designation for over three years.

John Gilleran, Co-CEO, Konversational said,

“Expanding into the US market is a significant milestone for us and one that we have been building towards since opening our Dublin headquarters less than five years ago. The US market alone represents a tremendous growth opportunity for Konversational. We are looking forward to bringing our award-winning market leading services to the US market and to supporting clients achieve commercial ambitions, underpinned and supported by the global leading technology solutions of ServiceNow.”

Richard Guy, Co-CEO, Konversational said,

“Our expansion into the US represents a natural evolution of Konversational’s growth journey. The scale of our success in Ireland, the UK and in Europe has built a strong foundation for us to now bring our proven methodologies, tools, and talent to the biggest market in the world. What excites us is the opportunity to work with forward-thinking US organisations that are ready to innovate and elevate their customer experience strategies.”

-Ends-

For Media  

Claire Egan

KÁNO Communications  

Email: Cegan@kano.ie  

T: 086 8653507  

About Konversational

Konversational is an international technology consultancy and the leading ServiceNow Customer Workflow partner, helping to make the world of work better for our clients. Founded in 2020 by two industry veterans Richard Guy and John Gilleran, it is headquartered in Dublin, with offices in London, Paris, Nantes, Zurich and Munich. It currently employs 80 people. www.konversational.com