More importantly, this achievement highlights the strength of our collective expertise and our ability to deliver meaningful outcomes through collaboration.

Earning this specialisation represents the culmination of months of focused effort across the entire business. It was made possible through close collaboration between multiple teams.

Our Services team played a critical role in designing, building, and implementing high-quality, GenAI-driven solutions. Pre-Sales and Solution Consulting teams developed compelling use cases and clearly articulated client value. Our Sales team engaged clients and effectively positioned our capabilities within a rapidly evolving market. Meanwhile, Operations ensured the appropriate structures, governance, and support mechanisms were in place, and Marketing strengthened our market positioning and readiness throughout the process.

At Konversational, our priority remains clear: to help organisations move beyond the hype and realise tangible improvements in customer experience through AI. This specialisation reinforces our ability to deliver at scale, combining deep expertise, proven delivery capability, and a strong partnership with ServiceNow.

We view this as an important step forward and will continue to build on this momentum. Thank our team for their dedication and contribution, and ServiceNow for their continued partnership.