As part of the new deal, Konversational will implement ServiceNow Technology Provider Service Management (TPSM) across the Advanced network, as part of the organisation’s digital transformation and innovation strategy.

Konversational, as one of the largest and most experienced pureplay companies working with ServiceNow in Customer Workflow technology in the UKI market, is ideally placed as an implementation partner to deploy their rich industry knowledge and extensive technical expertise across every touchpoint of the project.

Advanced, with 14 offices globally, including their UK HQ in Birmingham, provides IT Services, Enterprise Resource Planning (ERP), People Management and vertical market software solutions to a global portfolio of customers.

Their suite of enterprise and market-focused solutions facilitate organisations in sectors such as healthcare, sport, education, law and charity to streamline and automate processes, deliver greater efficiencies and respond with agility and speed to their customers’ needs.

The deployment of ServiceNow, one of the most innovative and fastest growing software companies globally, combined with the technical expertise of Konversational, is regarded as mission critical to support the strategic ambitions of Advanced.

Already regarded as one of the leading technology service providers in the UK, Advanced has set their sights on attaining the designation as the number one UK head-quartered software and services business in the local market. The adoption of the new technology is seen as an important step by Advanced to future-proof their service offering and to achieve an extra edge in a hugely competitive global market.

John Gilleran, Managing Director, Konversational said,

“Our partnership with Advanced, represents another significant milestone for Konversational. It is a testament to the expertise, knowledge and technical know-how in devising and implementing next-generation technology solutions, which enable organisations like Advanced to achieve their strategic ambitions.

Their decision to adopt ServiceNow TPSM will be transformative and will deliver unrivalled efficiencies across all business functions, removing old fragmented systems, information siloes and providing a seamless communication flow across all service functions, which will positively interact on client service delivery. It will play an integral role in supporting Advanced to future-proof their business offerings and facilitate greater agility across the organisation, including a quicker route to market for services and products.”

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Rob Davies, Managed Services Practice Director, Advanced said,

“The move to ServiceNow Technology Provider Software Management (TPSM) is fundamental for our organisation. This investment underlines our commitment to deliver a world-class IT experience to our customers and represents a step-change in how services will be consumed. Our priority is to increase the value customers gain from our partnership and with the addition of TPSM to our digital infrastructure, we are confident that we have an Enterprise platform that will provide an operational advantage in the marketplace. The move to ServiceNow TPSM with the support of Konversational is a critical part of our digital transformation and integral to our service objectives.”

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