This milestone places us in a uniquely strong position within the ServiceNow cosystem. We are the first Elite Partner worldwide to hold validated practices for both Now Assist for CSM and Now Assist for ITSM - underlining both the depth of our capability and our early leadership in AI-powered transformation.

This recognition follows a Practice Success Review (PSR). Carried out by ServiceNow, the outcome provides strong, independent validation of the maturity and robustness of Konversational’s Now Assist practice. The assessment rigorously evaluates delivery methodology, governance, capability development, customer outcomes, and alignment with ServiceNow best practices. Successfully achieving validated status confirms that our approach is disciplined, repeatable, and fully aligned with ServiceNow’s highest standards for customer success.

Our continued investment in our people, structured enablement programmes, and proven delivery frameworks, is what fuels our ability to drive measurable value through AI-led transformation. It demonstrates that we don’t simply implement Now Assist - we operationalise it in a way that accelerates adoption, enhances user experience, and delivers tangible business outcomes.

Our performance across all assessed dimensions reinforces Konversational’s position as a mature, high-performing organisation and a trusted CRM and AI partner. For organisations looking to maximise the value of Now Assist across CSM and ITSM, this validation provides clear assurance: we have the expertise, governance, and proven methodology to deliver at scale.