The AI Summits bring together leaders, innovators, and practitioners from across the ServiceNow ecosystem to explore how artificial intelligence is transforming enterprise workflows and customer engagement. From insightful keynote sessions to engaging conversations with customers and partners, the events offered valuable opportunities to connect with the ServiceNow community and discuss what’s next for the platform.

The London summit featured an agenda packed with thought-provoking talks and demonstrations focused on the evolving role of AI within ServiceNow.

The keynote session set the tone for the day. Max Duval and Raana Christopher introduced several exciting developments within the ServiceNow ecosystem, including the new L1 Service Desk AI Specialist. The session also highlighted capabilities emerging from the recent Moveworks acquisition, demonstrating how ServiceNow is accelerating its AI strategy and expanding the possibilities for intelligent automation.

Another standout topic was the AI Control Tower, which provides organisations with a centralised way to manage, monitor, and govern AI initiatives across the ServiceNow platform. The discussion reinforced a key theme across the summits: AI is already reshaping how organisations deliver services, support employees, and engage customers.

The Konversational team was also proud to sponsor the CRM stream at the Dublin summit as part of our Platinum sponsorship. As ServiceNow’s CRM Partner of the Year, it was a great opportunity to contribute to conversations about how organisations are transforming customer engagement through AI and platform innovation.

A particular highlight was seeing our customer CIÉ - Córas Iompair Éireann on stage. Donal Byrne, Head of Service Delivery, shared how the work delivered by the Konversational team has helped establish a scalable platform foundation to support their AI-driven future.

The Paris summit further reinforced the direction the ServiceNow ecosystem is heading. One message stood out across every summit: enterprise AI is entering a new phase - where governance, trust, and real operational value matter just as much as innovation. From Digital Workers and Agentic AI to AI Control Tower, AI is rapidly becoming embedded at the core of enterprise workflows.

Across all three events, it was great to connect with the wider ServiceNow community - spending time with customers discussing their initiatives, meeting new organisations exploring the platform, and sharing perspectives on how AI and automation are transforming operations and customer experience.

As ServiceNow’s CRM Partner of the Year, Konversational is proud to support organisations in maximising the value of the platform. Conversations across the AI Summits highlighted the growing focus on AI-driven customer experience, intelligent service operations, and scalable digital workflows.

A big thank you to the ServiceNow team for hosting excellent events in Dublin, Paris, and London. We’re excited to carry this momentum into Q2 - turning these insights into real impact for our customers and partners.