Founded in 2020, Konversational is among the most experienced ServiceNow Customer Relationship Management Workflow partners globally. The launch into the U.S market comes less than two years after expansion into France, Switzerland and Germany. The appointment of both Paolino and Grassi represents a serious mark of intent by the Dublin headquartered firm to capitalise on the significant demand in the U.S for customer services technologies, with an estimated market value of €3.4 billion ($4 billion).

With a combined forty years’ experience, Paolino and Grassi will be chiefly responsible for commercial development in the North America market with a revenue target of over €5 million within the first twelve months. They will also lead on talent acquisition with half of the 40 roles earmarked for the New York office already filled. Konversational currently employs 100 IT professionals across seven locations in Dublin, London, New York, Paris, Nantes, Zurich and Munich with that figure anticipated to reach 120 by 2026.

Paolino and Grassi have deep experience within the technology sector. Both held senior roles at Column Technologies, a global technology and software provider, before going on to co-found Highmetric in 2015. It developed deep expertise in the customer service area of theServiceNow platform, scaling rapidly and was acquired via private equity in 2021 rebranding to NewRocket.

As an Elite partner of ServiceNow, Konversational are the preferred partner for the end-to-end deployment and implementation of ServiceNow’s AI-powered Customer and Industry Workflows platform. The platform, which encompasses the customer lifecycle from lead to cash, enables enterprise companies to grow faster, increase efficiencies, and provide enhanced customer service.  

John Gilleran, Co-CEO Konversational said,

“We are pleased to announce the appointment of Andrew and Chris. Both are hugely experienced technology professionals with exceptional management and business development skills and bring a wealth of knowledge and depth of expertise to the team. They join the company at a key time as we continue to build and develop in the United States, a market that we regard as key to our continued commercial growth. I look forward to working closely with both and to bringing Konversational’s unrivalled knowledge of Customer Relationship Management on ServiceNow to clients in the U.S.

 Andrew Paolino commented,

“Konversational is at an exciting point in its journey. Its move into the United States is a bold statement of intent and reflects its huge commercial ambitions. I have been impressed by the depth of talent, emphasis on high quality service-delivery, and industry knowledge and the significant opportunities that exist for the company and look forward to bringing this unrivalled expertise to clients in the North America market.”

Chris Grassi said,

“Konversational has scaled rapidly across the UK, Ireland and Europe and is hugely ambitious to expand even further. In a hugely competitive technology market, Konversational stands out. Its strong focus on Customer Relationship Management, its technical skills, sectoral knowledge and expertise are best-in-class. Significant opportunities exist in the United States, a market that has been identified as core to its continued growth. I am hugely excited about what lies ahead and about playing a key role in its next chapter.

-Ends-

About Konversational

Founded in 2020, Konversational is an international technology consultancy and the leading ServiceNow Customer Workflow partner, helping enterprise organisations enhance efficiency, automate services, and deliver superior customer experiences as part of large-scale digital transformation projects. Headquartered in Dublin, Konversational also operates offices in London, New York, Paris, Nantes, Zurich, and Munich, employing 100 people globally.

Website: www.konversational.com

Media Contact:

Claire Egan

KÁNO Communications

Email: Cegan@kano.ie

Phone: 086 8653507